Privacy Policy.

GT Refrigeration and Air Conditioning Services Pty. Ltd. (ABN 44 069 730 892), referred to in this policy as GT Refrigeration, we, us or our, respects your privacy and is committed to protecting the personal information we collect and hold.


This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, use our website, enquire about our services or apply for employment with us.


Where applicable, we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


1.0 Personal information we may collect

The types of personal information we collect will depend on how you interact with us and may include:

  • your name
  • business or company name
  • job title or position
  • phone number
  • email address
  • site, facility or business location
  • information provided as part of a service, project, maintenance or emergency enquiry
  • details relating to quotes, projects, service agreements and customer relationships
  • billing and account information
  • correspondence and communications with our team
  • employment history, qualifications and other information provided when applying for a position with GT Refrigeration
  • technical information collected when you use our website, such as your IP address, browser type, device information and website activity.

We only collect information that is reasonably necessary for our business activities or where required or permitted by law.


2.0 How we collect personal information

We may collect personal information when you:

  • submit an enquiry through our website
  • request a site assessment
  • enquire about a refrigeration, HVAC or commercial project
  • enquire about a maintenance program
  • request emergency assistance
  • enquire about portable coldroom hire
  • contact us by phone, email or in person
  • engage GT Refrigeration to provide services
  • submit an employment application or expression of interest
  • communicate with our employees, technicians or contractors
  • interact with our website or digital platforms.

We may also receive information from third parties, referrals, contractors, business partners or publicly available sources where appropriate.


3.0 How we use personal information

We may use personal information to:

  • respond to enquiries and requests
  • assess project or service requirements
  • prepare quotes and proposals
  • arrange site assessments
  • provide refrigeration, HVAC, maintenance and related services
  • manage ongoing customer and supplier relationships
  • coordinate emergency service requests
  • manage maintenance programs and service records
  • process accounts, invoices and payments
  • communicate about projects, appointments and service requirements
  • assess employment applications and expressions of interest
  • manage our employees and contractors
  • improve our website, services and customer experience
  • maintain business, safety and compliance records
  • meet legal, regulatory and insurance requirements
  • protect our business, employees, customers and systems.

We may also contact existing or prospective customers about relevant GT Refrigeration services where permitted by law. You can ask us to stop sending marketing communications at any time.


4.0 Website cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the website and to improve its performance.

This may include information such as:

  • pages visited
  • time spent on the website
  • referring websites
  • browser and device type
  • general location information
  • interactions with website forms or buttons.

We may use third-party analytics, advertising or website technology providers to assist with this.

You can usually control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function.


5.0 How we disclose personal information

We may disclose personal information where reasonably necessary to operate our business or provide our services.

This may include disclosure to:

  • GT Refrigeration employees and authorised personnel
  • contractors and subcontractors involved in delivering services
  • IT, website hosting and technology providers
  • cloud storage and software providers
  • accounting, legal, insurance and professional advisers
  • payment and financial service providers
  • suppliers and service partners
  • government agencies, regulators or authorities where required by law.

We do not sell personal information to third parties.


6.0 Overseas storage and service providers

Some technology, cloud, website, analytics or software providers used by GT Refrigeration may store or process information on servers located outside Australia.


The location of these providers may change depending on the services used by GT Refrigeration.

Where personal information is disclosed to an overseas recipient and Australian privacy laws apply, we will take reasonable steps to ensure the information is handled appropriately and in accordance with applicable privacy requirements.


7.0 Storage and security

GT Refrigeration takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.


Information may be stored electronically or in physical records and may be held within our internal systems or through reputable third-party service providers.


We retain personal information for as long as reasonably required for the purpose for which it was collected, our ongoing business requirements, or to meet legal, accounting, insurance or regulatory obligations.


When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.


8.0 Accessing or correcting your personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.


To make a request, contact us using the details at the end of this policy.


We may need to verify your identity before providing access to personal information.


In some circumstances, we may be unable to provide access to certain information. Where required, we will explain the reason for this.


9.0 Privacy enquiries and complaints

If you have a question or concern about how GT Refrigeration has handled your personal information, please contact us.

We will review your enquiry or complaint and aim to respond within a reasonable timeframe.


If you are not satisfied with our response and the Privacy Act applies to the matter, you may also contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.


10.0 Third-party websites

Our website may contain links to websites operated by third parties.


GT Refrigeration is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.


11.0 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.


The latest version will be published on our website with the date it was last updated.


12.0 Contact us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact:


GT Refrigeration and Air Conditioning Services Pty. Ltd.
ABN 44 069 730 892
QBCC Licence: 729189
ARC Authorisation: AU0545

Email: admin@gtrefrigeration.com.au
Phone: 07 3205 1778